Vera: Virtual Emotion Recognition Assistant
We challenge the state of the art in customer service interactions. Our mission is to untangle human interaction patterns for a happier society. Therefore we use advanced artificial intelligence techniques to support emotion recognition in customer service interactions. We make advanced run-time emotional analysis dashboards that greatly improve service interactions from both the customer’s and the employee’s perspective.
The potantial value lays in understanding the customers and make the interaction more effective. The data collection and analysis tool are powered by machine learning and AI.
In the experiment phase the Vera team is working on creating a first prototype of the dashboard, focusing on: model building, data collecting and cleaning, model training, designing and building a user interface, testing and validation.