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Vera: Virtual Emotion Recognition Assistant

Artificial Intelligence

Vera: Virtual Emotion Recognition Assistant

The Vera project is a Techruption use case focused on using Artificial Intelligence for improving human interactions. This co-creation project brings together a team of business and innovation experts, developers, AI experts and social scientists from APG, PGGM, Cebiq and the BISS Institute.

Our mission

We challenge the state of the art in customer service interactions. Our mission is to untangle human interaction patterns for a happier society. Therefore we use advanced artificial intelligence techniques to support emotion recognition in customer service interactions. We make advanced run-time emotional analysis dashboards that greatly improve service interactions from both the customer’s and the employee’s perspective.

The potential value lays in understanding the customers and make the interaction more effective. The data collection and analysis tool are powered by machine learning and AI.

In the experiment phase the Vera team worked on creating a first prototype of the dashboard, focusing on: model building, data collecting and cleaning, model training, designing and building a user interface, testing and validation. The team meets every two weeks at the Brightlands Smart Services campus and is now working towards a first live pilot in the first quarter of 2018.